Question 1

How does Cartylabs work?

Accepted Answer

Cartylabs ships every cart-conversion feature in one Shopify app: a slide-out cart drawer, sticky add-to-cart bar, AI upsells, free-gift rewards, and one-click checkout. Toggle on the features you want from your dashboard — they install instantly via Shopify's App Embed framework.

Question 2

How long does setup take?

Accepted Answer

About 2 minutes. Install from the Shopify App Store, open the dashboard, toggle the features you want, and you're live. No theme code edits, no developer required.

Question 3

Will it work with my Shopify theme?

Accepted Answer

Yes — Cartylabs is tested against 150+ Shopify themes including Dawn, Impulse, Prestige, Symmetry, Stiletto, and all popular Shopify Plus themes. If you hit any issue we'll integrate with your theme for free.

Question 4

Does it work on mobile?

Accepted Answer

Yes — every feature is mobile-first. Cart drawer, sticky bar, rewards, and quick-buy buttons are designed for touch and tested on iOS Safari, Android Chrome, and every modern desktop browser.

Question 5

Can I preview changes before going live?

Accepted Answer

Yes. Every change has a side-by-side preview ("WYSIWYG"). We still recommend a quick check on your live store after saving.

Question 6

Is there a free plan or trial?

Accepted Answer

You can install free and try every feature. Paid plans start at $4.99/month with no setup fees and no contracts.

Question 7

How do I customize the cart drawer?

Accepted Answer

From the dashboard, open Cart Drawer → Style to control colors, fonts, spacing, and the layout of upsells and the rewards bar. Custom HTML/CSS is supported on Growth.

Question 8

Can I trigger different actions when items are added?

Accepted Answer

Yes. Choose between: open the cart drawer, redirect to the cart page, or send straight to checkout. Configure per-feature in Button/Basic Settings.

Question 9

Does the drawer support promo codes and auto-discounts?

Accepted Answer

Yes. Shoppers can enter codes inside the drawer, and Cartylabs surfaces auto-applied discounts as line items so the value is always visible.

Question 10

How does the shipping bar work?

Accepted Answer

The shipping bar shows real-time progress toward free-shipping thresholds you define. Combine it with rewards milestones to unlock gifts and discounts as the cart grows.

Question 11

Is the cart drawer mobile responsive?

Accepted Answer

Fully. The drawer adapts to mobile width, supports swipe-to-close, and is performance-tuned to keep your Lighthouse mobile score intact.

Question 12

How do AI upsells work?

Accepted Answer

Cartylabs analyzes cart contents, the shopper's browse history, and store-wide buy patterns to recommend the offer most likely to be added. You can also manually curate offers by collection, product, or rule.

Question 13

What about Frequently-bought-together?

Accepted Answer

FBT bundles use co-purchase data to surface the products most often bought alongside what's in the cart, with a one-click add-all button.

Question 14

Can I run post-purchase upsells?

Accepted Answer

Yes. Post-purchase upsells appear in Shopify's native checkout flow after payment is complete — adding revenue without risking the original conversion.

Question 15

How do I track upsell performance?

Accepted Answer

The Analytics dashboard shows views, clicks, conversion rate, and revenue per upsell offer. Filter by date range, segment, or product to find what's working.

Question 16

Can I show personalized discounts in the cart?

Accepted Answer

Yes. Trigger discount or gift offers based on cart value, item count, customer segment, or referrer.

Question 17

How do I skip the cart page and go straight to checkout?

Accepted Answer

For both desktop and mobile: Sticky Bar → Button Settings → Actions → Go to Checkout. The sticky button and quick-buy buttons each have the same option.

Question 18

What's the difference between sticky bar and sticky button?

Accepted Answer

The sticky bar spans the full width with product info and a CTA. The sticky button is a compact floating button that appears when shoppers scroll past the original add-to-cart.

Question 19

What is the mini cart badge counter?

Accepted Answer

A small badge on the cart icon showing the number of items added. It nudges shoppers back to the cart and lifts conversion for return visitors.

Question 20

Does the browser-tab badge work in every browser?

Accepted Answer

It works in Chrome, Edge, Firefox, and Opera (~81% of global traffic). Safari and IE don't allow favicon updates after page load.

Question 21

Why isn't my sticky button showing for one product?

Accepted Answer

Make sure the feature is enabled for both desktop and mobile, then wait 1-2 minutes after saving. If it still doesn't appear, email support@cartylabs.com with the product URL and we'll integrate with your theme for free.

Question 22

How does the Growth plan pricing work?

Accepted Answer

$9.99/month flat, plus $0.05 per order up to 2,000 orders per cycle. After 2,000 orders, additional orders are free.

Question 23

Can I cancel anytime?

Accepted Answer

Yes. Cancel from your Shopify admin in one click. Billing stops immediately — no contracts, no cancellation fees.

Question 24

How am I billed?

Accepted Answer

Through Shopify's native billing API. Cartylabs appears as a line item on your regular Shopify invoice.

Question 25

Can I change plans later?

Accepted Answer

Yes. Upgrade or downgrade anytime; the change takes effect on your next billing cycle.

Question 26

Do you offer refunds?

Accepted Answer

We review refund requests case-by-case. Email support@cartylabs.com with your shop URL and we'll respond within one business day.

Question 27

Will Cartylabs slow down my store?

Accepted Answer

No. Cartylabs loads asynchronously via Shopify's App Embed and is performance-budgeted — most stores see no measurable Lighthouse impact.

Question 28

Is my customer data safe?

Accepted Answer

Yes. Data is encrypted in transit and at rest, hosted on SOC2-certified infrastructure, and never shared with third parties. We're GDPR and CCPA compliant out of the box.

Question 29

What's your uptime?

Accepted Answer

99.99% over the last 12 months. Status is published in real time at our status page.

Question 30

Do you support Shopify Plus?

Accepted Answer

Yes. Cartylabs is compatible with Shopify Plus features including B2B catalogs, customer accounts, Markets, and checkout extensibility.

Frequently asked questions.

Getting started

Cart drawer

Upsells & cross-sells

Sticky cart & quick buy

Billing & plans

Performance & security

Still have questions?